The Back Office Coordinator (BOC) is responsible for processing all Back Office work in accordance with the Standard Operating Procedures and adherence to all other policies and processes....
RESPONSIBILITIES
- Check history of case files and flag all potential Recoveries - NM will flag examples on cases not flagged by Claims team
- Refer cases without docs to Martin Pelosi weekly
- Request Scanning team to rescan docs if same are not readable
- Email VPO team to convert docs from PDF format to JPG format
- Change group code on cases received
- Create reserve with estimated amount to be recovered
- Check PR details and update if necessary
- Update Cigna/Cega spreadsheet for cover confirmation and send over to Team Leader weekly
- Check and Work out unreferenced emails by calling the provider and looking for the case reference to forward email to the correct case
- Send Recovery letter to Provider and seek contribution on cases settled by applying ABI Agreement and Montreal Convention rues while processing a case
- Chase provider twice within 6 months if no response received
- Call Provider if there is still no response after 6 months
- For Airline Recovery after call back but there is still no outcome, enter Blake Lapthorn Step
- Blake Lapthorn Report received from Client, to email specific case documents directly to BL team and to ensure that they have received the documents for them to take over
- Update Bank Transfer/ Cheques received from Provider i.e contribution amount
- Close case if contribution amount received is fair
- Send Dispute letter if contribution amount is not fair
- Keep on chasing by calling the Provider until fair contribution amount is received
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COMPETENCIES
o SC/HSC
o Good level of spoken and written English
o Computer literate with a good level of typing skills
o An excellent communicator, capable of influencing and asserting opinion at all levels.
o Ability to demonstrate a highly professional work ethic.
BENEFITS
o Attractive salary
o Monthly performance incentives
o Transport facility all around Mauritius
o Training period paid as working time
o Insurance plan and pension scheme
o 24 hours Personal Accident Insurance
o Working Hours/ on a rotation system
If you are the right candidate, please send us your curriculum CV and motivation letter with ref: Back Office Coordinator at:
AXA Customer Services Ltd
4th Floor ,White Tulip Building
Avenue des Tulips - Quatres Bornes
For further information please call on +230 2067900