Assistant Team Leader

Ensure the role and responsibilities in line with the Order to Cash process, by: Managing autonomously an assigned client’s portfolio

French major actor in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.

iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.

The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe :

Operations

• Ensure the role and responsibilities in line with the Order to Cash process, by:
• Managing autonomously an assigned client’s portfolio
• Performing phone calls and deal with queries as per company's established standards and procedures
• Identifying disputes and provide support to the Order to Cash and the resolution team,
• Maintaining and updating summary of actions through the related software
• Respond to customer requests
• Perform reviews of portfolios and aging balances and prepare action plans and worklists for the team

Business expertise

• Assist Team manager on specific daily tasks
• Participate in the quality improvement process (Qer indicators, internal quality indicators and client's quality indicators)
• Help with the onboarding process including screening and interviewing candidates
• Train and coach new hires as well as other employees and ensure policies and procedures are followed
• Provide recommendations, suggestions and participates actively in the improvement of any aspects relating to increased performance
• Help in the preparation of all key reports: KPIs based on clients, productivity, COPIL/COREC, employees’ assessments, reviews of files and double jacking.
• Conduct individual performance reviews and informative meetings
• Participate and lead the COPIL/COREC
• Report any dysfunction that could impact the quality of assignments to their manager and propose corrective action plans
• Coordinates with different departments (IT, HR and others) to achieve optimal work production across the board
• Write and / or update specific business operating methods
• Perform any cognate duties as and when required