Assistant Executive Housekeeper

To assist the Exec. Housekeeper in the effective operation of the Housekeeping department, ensuring that all Company standards of quality and cleanliness are maintained at all times whilst meeting the needs of the business.

RESPONSIBILITIES
Under the general guidance and supervision of the Executive Housekeeper or his/her designate within the limits of established InterContinental Hotels Group ( IHG) polices, procedures, provides friendly and courteous service in the department to customers and in accordance with departmental standards and procedures whilst taking a lead role in service delivery.

Promotes the desired work culture a--/round the five core values of the Winning ways-show we care, Aim higher, Celebrate the difference, Work better together of the InterContinental Hotels Group.

EXPERIENCE
• Min 5 years of experience in a similar position.
• Directs the work assignments of supervisory and non- supervisory personnel
• Monitors housekeeping personnel to ensure that rooms especially those of SCC Members, known repeat guest and other VIPs receives proper attention
• Informs other departments of housekeeping matters that concern them particularly the laundry department, the engineering department , F&B and the front office
• Establishes and maintains effective employee relations
• Assist the executive housekeeper in personnel matters such as interviewing, evaluating and counselling
• Identifies training needs and assists in developing and implementing training sessions
• Conducts training and re-training of all housekeeping personnel
• Conducts Audits of guest rooms, public areas and linen room
• Schedules routine inspections by supervisors of all housekeeping areas
• Ensures that out of order rooms are assigned as required
• Audits guest rooms and inspects linen room and public areas on a regular basis to ensure that all the furniture, facilities and equipment are clean and in good condition
• Maintains appropriate standards for dress, hygiene, uniforms appearance, posture, and conduct of housekeeping
• Tracks the progress of agenda items covered during departmental meetings
• Ensures that housekeeping personnel are familiar with in-house facilities for the purpose of assisting guests
• Helps to monitor and control department cost
• Helps to prepare housekeeping budget
• Maintains open channel of communication with the executive housekeeper on all matters affecting the housekeeping department
• Supervises outside contractors to ensure contractual compliance
• Helps to monitor and control housekeeping tasks such as lost and found, key control, and security emergency procedures that help to maintain the health and security of personnel and guests
• Handles other duties and projects as assigned

QUALIFICATION
Minimum NC4 Housekeeping & Diploma in Management