Application Support Level 1

We are looking for an Application Support Level 1 with a previous experience in Customer Service and a certification in any IT related courses

Our company is successfully growing around the globe and as a result, we would like to invite an Application Support Level 1 to join us. 

We are dedicated to the development of our business and we know that starts with the right people. Our company culture is competitive and dynamic, driven by a true team approach to problem solving. We value forward thinkers who are willing to collaborate and share opinions. We believe in being honest, direct and collaborative. The effort each employee puts in is celebrated and rewarded – we want you to be proud of the work you do and of the company you work for. If this sounds like the sort of company you’ve been looking for, we would love to hear from you.

About the role:

As an Application Support Level 1, you will be the first point of contact for our customers, working with a team of dedicated professionals responding to customer queries via our ticketing system.

What you will be doing:

· Provide support to our customers both in and outbound, using your expertise and enthusiasm to answer their questions

· Handling all tickets that come to helpdesk ensuring all information collected is accurate and prioritized appropriately

· Taking ownership and performing proper follow up on customer requests

· Help organize and keep track of support team’s planned work

· Promote knowledge sharing and cohesive teamwork

· Answering basic application queries to customers

· Assist with general support tasks and following proper procedures

What you will bring:

· Excellent communication skills in French and English(written and oral)

· Previous working experience in the Customer Service

· Be empathetic, responsive and excellent at handling incoming customer helpdesk tickets

· Strong customer focus with an ability to identify and implement service and process improvements, good investigative and problem-solving skills

· Organisational skills and an ability to prioritise tasks

· Combined software application knowledge with excellent customer service, particularly in MS-based operating systems, MS Office Suite and various browsers

· A proven desire to continually learn and improve yourself

Benefits:

Salary- Negotiable

-Private health insurance -70% taken charge by the company

-International Exposure

-Entitlement of 10% of performance bonus after 6 months (variable depending on your performance)

-Transport Facilities are provided by the company

-Parking slot available (50% paid by the Company)

Working Hours :

- First 3 months 11:00 - 20:00 

- After  3 months -shift system - 15:30 – 00:30 and 23:00 – 07:00.

-Possibility of Work-From-Home

Location:

We’re based in Bell Village, not far from City Center Port Louis. 

5 minutes to McDonald’s,15 minutes to Bagatelle(Driving Distance). You will find Bus Stops , NTA, an Insurance Company at a walking distance.