Kindly refer to the job description below:-
Providing immediate assistance on issues triggered by intensive users of EcoVadis tools, mainly complex web applications and APIs.
Troubleshooting reported issues and identifying the root cause.
Providing clear steps to replicate the issue to help developers understand the nature of the issue to be fixed and evaluating retroactive actions.
Collaborating with end-users and other team members, functional analysts, and developers to identify and solve issues in the EcoVadis internally developed web applications.
Providing high-quality support to all users across the business, either by writing or by engaging in verbal conversations.
Providing complete follow up of the reported cases, to have end users well informed about the status and the potential actions to be taken.
Monitoring logs and application outages to actively act on alerts and exceptions, and manage the communication with affected users.
Ability to read technical and functional documentation, and to discuss with business users to understand the desired behavior of the application.
Keeping technical documentation and procedures up to date.
Ensuring preventive maintenance by analyzing application root cause issues.
Advocating customer needs by sharing feedback with the development & business analysis organizations to continuously improve the product.
Participate during incidents in the resolution and manage affected users’ expectations.
The candidate chosen for this position will be required to work on the Hong Kong shift
Fluent written and spoken English
Excellent written and verbal communication skills, customer service experience and problem-solving skills, patience and understanding, investigation & diagnostic skills, excellent organization skills, ability to systematize and prioritize.
Relevant Diploma: Master or Engineer in Computer Science or other relevant degree is preferable
Approximately 2-5 years working experience in a Web Application Support environment, especially in Azure .Net environment
Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
SQL and C#.Net programming knowledge - code debugging
Experience with Visual Studio and SQL Server
Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
Experience in monitoring tools (Kibana, Azure App Insights, Sentry, site24/7, etc...).
Nice to have:
Understanding of software development life cycles and software development/deployment methodologies
Experience with agile software development
ITIL Knowledge
Additional Information
Give your career a boost! Join an outstanding team of talented individuals working on a project that makes sense...
Terms: Full-time position
Beginning: ASAP
Location: Mauritius
For more information about EcoVadis please visit our site: www.ecovadis.com
Are you ready for a new challenge? Please apply directly online by clicking on the link below.
For more information about EcoVadis please visit our site: www.ecovadis.com
Keywords: CSR; Corporate Social Responsibility; Sustainable Development; Analyst; Environmental Management; Sustainability
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.