The Accountant will perform various accounting, servicing, coordinating, support and relationship management activities to assist with the day-to-day duties of accounting services for a portfolio of Corporate Client Services clients that is assigned to him/her.
The Accountant will be expected to:
- take full personal ownership, responsibility and accountability of all transactions, interaction and enquiries for the allocated Corporate client panel. This will include, but not be limited to
- providing day-to-day bookkeeping, accounting and other services to allocated clients from various jurisdictions,
- preparing interim reports, asset schedules, management accounts and statutory annual accounts in accordance with applicable accounting standards,
- assisting other team members and review their work where appropriate and when requested by the TL and Manager,
- carrying out, on a timely basis, all administrative tasks assigned to him/her by the TL and Manager,
- applying standard procedures to facilitate the rendering of quality services to clients in a consistent, effective and efficient manner and exercising quality control to ensure that all accounting reports conform to set standards,
- assisting to ensure that clients’ files (be it electronic or paper based) are organised, complete and up to date,
- recording all time spent accurately to facilitate invoicing and internal reporting,
- assisting with training of team members, be it by possibly writing training notes for distribution, or one-on-one or telephonic training (with outsource staff working from another jurisdiction),
- assisting with the preparation of clients’ income tax on e-Filing portal, assisting with tax clearance certificates, processing provisional tax calculations and submissions, and dealing with clients’ tax enquiries be it about objections or general tax matters,
- additional duties may be assigned from time to time, as required;
- follow processes and procedures, working according to set quality standards and keeping to agreed turn-around times, on a daily basis;
- ensure that all customer and audit queries and/or complaints are dealt with efficiently and timeously, and escalate immediately where needed;
- develop, build and maintain sound relationships with allocated Corporate Client panel, relevant stakeholders, as well as with the CSM and KAM;
- ensure the highest level of service, quality of work and support to our Corporate Client , the CSM, KAM, other areas within the Corporate Client Service centre, as well as other teams
- liaise with internal departments to promote clear channels of communication and working relationships;
- actively look for opportunities to improve operational efficiencies to improve service and to decrease cost, identify and report on suggested possible process and/or system changes/enhancements to ensure awesome service delivery going forward;
- provide quality input on opportunities and potential threats/risk to the Accounting and Tax Service centre as well as to the greater Corporate Client Service centre;
- proactively and positively manage internal and external expectations through periods of change;
- meeting of personal and team targets;
- assist with projects and analysis in Accounting and Tax Service centre, as they arise;
- provide team support to all areas within the greater Client service centre – working together to create a combined centre of excellence; and
- Ensure to demonstrate the company's values on a daily basis
Profile:
- ACCA Level 2 Minimum requirements
- 2 to 3 years of experience at least