ACCOUNTS RECEIVABLE ASSOCIATE

Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable.

Key Responsibilities and Tasks:
• Initiate contact, via phone and/or e-mail, with a large portfolio of customer
accounts using to determine the reason for past due accounts receivable.
Customer communication will require critical thinking skills to probe into the
reasons for non-payment to ensure the proper resolution can be implemented.
• Based on customer responses, recommend and implement action plans for
resolving delinquent transactions. Action plans may require the credit analyst to
engage VWR associates from other departments, e.g., sales reps, pricing, etc.
or outside parties, e.g., vendors, freight carriers, etc.
• Reconciliation of assigned accounts to ensure that payments and credit memos
are properly applied.
• When necessary, escalate collection problems to CFS Management and/or
Sales Team to assist in collection/resolution process
• Approve and authorize release of orders according to credit line and payment
history within established guidelines.
• Communicate the status of the assigned portfolio and/or specific accounts to
CFS Management and/or Sales Team.
• Work on special projects, e.g., account clean up, as needed

Skills, knowledge & experience:
• 1 to 2 years of commercial collections experience is preferred
• Proficiency in English, both verbal and written.
• Strong analytical and critical thinking skills in order to understand customer’s
reasons for non-payment and to be able to develop appropriate action plans to
address those issues.
• Ability to clearly communicate issues and recommend solutions to both VWR
associates and external parties in order to facilitate collection.
• Ability to summarize and communicate the status of portfolio and specific
accounts to CFS Management and/or Sales Team.
• Strong computer skills with past experience in an ERP system, e.g., Oracle,
SAP, etc.
• Working knowledge of MS Excel and/or MS Access