Uk Payroll Specialist II

Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited and transmitted accurately and timely for all assigned clients.

(MAU) Payroll Specialist II (UK Payroll)

Specific Duties and Responsibilities

• Responsible for ensuring all aspects of the payroll cycle are processed, reconciled, audited and transmitted accurately and timely for all assigned clients.
• Ensure accurate and timely processing of payroll impacting changes, payment and payroll processing for assigned clients.
• Responsible for quality control and auditing to ensure accuracy and low error or defect percentage.
• Work with cross- functional internal partners to resolve client payroll matters and employee enquires. (Support and Contact Centre)
• Leverages strong analytical and problem-solving skills to efficiently resolve incidents.
• Provide customers with regular and timely incident updates.
• Maintains the highest level of customer satisfaction.
• Contributes to the support knowledgebase.
• Create, update, and review standard operating procedures (SOP) and perform frequent and timely document reviews.
• Have an ‘I own it’ attitude about deliverables and projects from start to finish.
• Manage client and customer related task within the task management system ensuring all documentation is complete, accurate, and timely.
• Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.

Standard duties and Responsibilities

• Achieve delivery of tasks in accordance with agreed schedules, procedures, and standards.
• Meet or exceed process KPIs.
• Drive customer satisfaction by providing high quality of service.
• Execute corrective and preventive action plans.
• Record key delivery data for metrics purposes
• Aim at becoming a Subject Matter Expert in process.
• Be an effective team player
• Proactively highlight risks
• Ensure that complaints are proactively escalated
• Seek and respond to development feedback.

Degree of Independence/Supervision required

• Will be formally supervised by Team Lead/Manager
• Promptly escalate exceptions to the Seniors/Team Lead/Manager
• Accountable for individual performance

Competencies

Technical Competencies:

• Experience in high volume payroll operation. End to end payroll experience is a plus.
• Experience in the payroll outsourcing or consulting industry preferred
• Requires a clear understanding of payroll, RTI and an understanding of applicable legislative requirements
• Time Management and prioritization
• Previous customer support experience
• Demonstrable written and verbal communication skills using a variety of media dependent on the situation
• Fluency in English (oral and written)
• Telephone manner
• Analytical and Reporting Skills
• Computer Literate (MS Word, Excel, PowerPoint, Outlook)

Behaviour Competencies:

• Quality Focus
• Results orientation
• Capacity to adapt to Change
• Initiative
• People Sensitivity
• Customer Orientation
• Teamwork & Cooperation
• Results Orientation
• Information Seeking
• Distribution of Knowledge
• Assertiveness
• Systems Orientation / Attention to detail

Education/Experience

• HSC Holder or Higher Education
• CIPP certification is an advantage
• Sound knowledge of GDPR
• At least 2 years of work experience in a customer-facing office environment

Other Requirements

• UK working hours (11:30 am to 8:30 pm)
• Ability to work overtime (Weekday/Weekend) during year end season and including Mauritius public holidays.