Receptionist

We are currently seeking for an organized and professional Receptionist to become a vital part of our team join our team at Life Medical Clinic Bon Pasteur, ensuring a smooth and efficient front desk experience for our patients and staff.

At Life Together, we take a human-first approach to care through our medical clinics in Forbach, Tamarin and Bon Pasteur, our Life Hospital at Home service, and our allied health centre, Life | Act. Joining Life Together means contributing to expert care that’s meaningful, at every stage of life.

 We are currently seeking for an organised and professional Receptionist to become a vital part of our team join our team at Life Medical Clinic Bon Pasteur, ensuring a smooth and efficient front desk experience for our patients and staff.

 Key Responsibilities 

• Operate the telephone switchboard to answer, screen, and forward calls professionally.
• Take accurate messages and ensure timely delivery to the appropriate personnel.
• Greet and assist visitors courteously, providing accurate information and guidance.
• Direct visitors to the appropriate staff or department.
• Control and monitor visitor access, especially outside designated visiting hours.
• Address and resolve basic inquiries or complaints from customers and the public.
• Escalate complex issues to the appropriate department or supervisor as needed.
• Maintain a calm and professional demeanor in all interactions.
• Ensure the reception area and waiting lounge are clean, organized, and presentable at all times.
• Maintain safe custody of sensitive documents and correspondence.
• Assist with patient admissions and coordinate with the Invoicing Team for system registration and pre-admission processing.
• Perform other related duties as assigned by the Supervisor or Management.

Qualifications and Experience

• Minimum Higher School Certificate (HSC) or equivalent.
• At least 2 years of experience in a similar front-desk or telephony role.
• Proficiency in operating computerized systems and office equipment.
• Excellent verbal communication and interpersonal skills.
• Strong sense of customer service and hospitality.
• Ability to multitask and manage time effectively.
• Professional appearance and demeanor.
• Discretion and confidentiality in handling sensitive information.