The Business Center Manager is responsible to handle the overall good functioning of his business center.

The Business Center Manager is responsible to handle the overall good functioning of his business center while ensuring that all operational, sales, customer services and control are run properly and that all work is delivered within the agreed timelines and all financial targets are met by the business centers. He will also be responsible for developing and maintaining relationships with a portfolio of SME  Banking customers and be a key personnel within the company for these customers. This role needs to conduct business reviews , sales research, customer relationship development using market and industry information and risk management for the portfolio to ensure clients are satisfied with their products and services and promote cross selling.

KEY RESPONSIBILITIES:

• Achieve business center sales and revenue goals by proactively identifying, marketing and recommending banking products and services beneficial to the customer.
• Develop, oversee and work closely with Relationship managers to manage a portfolio of both retail and SME clients with a view of developing mutually beneficial business opportunities
• Ensure to achieve set target budget and financials for the business center on monthly basis.
• To proactively promote and sell the banks products and services, by assessing local market conditions, catchment area, identify current and prospective sales opportunities while getting involved in additional marketing activities.
• Network to improve the presence and reputation of the business center within its catchment area and company while staying abreast of competing markets and provide reports on market movement and penetration.
• Having a hands-on approach and being committed to the expansion and success of the business by implementing strategies that will increase productivity and enable sales targets achievement.
• Target prospects to drive Business Development sales;
• Actively participate in decision making for the business center together with area leaders and form part of any committees as directed by senior management
• Ensure client visits are regularly conducted for relationship building, retention & growth of wallet share.
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation.
• Providing training, coaching, development and motivation for branch personnel by fostering a positive environment while both ensuring customer satisfaction and proper branch operation.
• To promote open and honest communication amongst all team members.
• Develop and maintain close working relationships with customer service teams to ensure that retail & SME clients are managed within agreed service levels.

PREREQUISITES:

• HSC + 10 years’ experience at Supervisory/Management Level in a Banking environment (including Retail Banking experience).

OR

• Degree in Banking + 4 years’ experience at Supervisory/Management level in a Banking environment (including Retail Banking experience).
• Customer focused- Ability to respond to customer needs and evaluate customer satisfaction while actively striving to provide excellent service.
• Sufficient knowledge of modern management techniques and best practices.
• Active listener, giving your full attention at all times.
• Result and Target Driven-Ability to meet sales target and production goals.
• Familiarity with industry’s rules and regulations- Well versed with banking Guidelines.
• Fully Computer literate – MS Word, Excel etc.

SKILLS:

• Excellent Organizational and Planning skills.
• Strong analytical and problem-solving skills.
• Leadership, Team building, Coaching/Development and People Management skills.
• Facilitation/Presentation/Communication skills - excellent oral and written communication (English and French).
• Ability to convey information effectively and convincingly.