Luxury Hotel, 191 Rooms, 5 Restaurants, 1 Spa
Reporting to the Resident Manager, the Night Manager is responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and overall hotel safety and security.
MAIN RESPONSIBILITIES -Welcome customers by greeting them and offering them assistance -Direct customers by escorting them through the shop, suggesting items -Advise customers by providing information on products -Help customers make selections by building customer confidence -Be responsible to ...
- Welcome guests and provide quality and high standards service in the F&B point of sale and Conference/Meeting Rooms - - Ensure high standard customer service at all times - Assist in increasing beverages revenue through sales
•Lead and manage Hotel Guest Experience team and operations •Is responsible for the strategic, short and long term planning and the daily operations of the Guest Experience Service Department •Prepare and maintain Standard Operating Procedures