Excellent opportunity for Support Engineers with great package. Engineers with good knowledge in Networking can apply for this job.
Base Salary: 25000-40000 MUR (Depending on the experience)
Skill Set:
- Good experience working in a Support environment.
- Server Concepts and Working Knowledge in DHCP, DNS, SNMP, Web Server etc.
- Networking concepts like OSI model, TCP/IP, (Logical link Control, Flow Control, Link Negotiation)
- Expertise in understanding different network topologies and configurations
- Knowledge on LDAP, Active Directory and Exchange Server would be an added value.
- Knowledge on troubleshooting issues related to Routing & Switching protocols would be an added value.
- Experience in Telecom field would be an added advantage.
- CCNA or CCNP certified candidates would be preferred.
Job Responsibilities:
- Interface with international customers.
- The Support Engineer is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues.
- Ensure customer success and satisfaction by providing solutions to complex technical problems remotely via web and phone support.
- Will assist internal and external customers with their use of the company's products.
- Takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues.
- Document all communication with the customer.
- Plan and constantly work on upgrading tech and product expertise.
Salary Range:
Base Salary: 25000-40000MUR (Depending on the experience)
Competencies:
- Customer focused.
- Proactive, with the ability to work on his/her own initiative.
- Willingness to learn.
- Excellent communication (spoken and written) skills in French and English.
- Good Team player.
- Debugging hardware & software system level problems in a multi-vendor multi-protocol network environment.