Great opportunity for Telecom Engineer who has experience in VOIP,PBX and H323. Freshers with telecom graduation or with certification like CCNA/CCNP can apply for this role.
SKILLS:
Knowledge and understanding of OSI Model functions and applications of each layers
Basic understanding of TCP/IP protocol stack and practical knowledge of LAN / WAN
IP telephone, VoIP, H323
Sub-netting, VLAN / Tagging concepts
Firewall, Security
Encryption on Network
Voice Compression Techniques G711, G723, G729A & G729B
DHCP
KNOWLEDGE ON CALL CENTER WOULD BE WELCOME:
Call routing techniques using ACD : Skill based routing
Knowledge on Reporting / Agents Statistics and computing Techniques
Wallboards, Queing alarms, priority management
Interactive Voice Response Systems (IVRS)
Database Integration (ODBC Drivers)
Knowledge on CC Supervision softwares, queue monitoring & administration
Interested candidates can forward your resume to Sripriya for further process.