Technician- Laptops

Job Purpose The job incumbent will be responsible for diagnosis and repair of laptops and perform tasks to ensure that equipment operate as per established standards and customer requirements.

• Diagnose faulty equipement and ensure repair and perform general testing
• Ensure to cascade to the supervisor complex interventions or any issue affecting progress of repair
• Ensure timely updating of Service Orders on ERP system
• Liaise with customer service department on technical matters for prompt feedback to customers

Profile

• City and Guilds Certificate or MITD NTC 2 certificate in Communication Electronics
• Minimum of 3 years proven experience in servicing and repairs of laptops
• Knowledge in mobile phone repairs would be an advantage
• Be a good team player with the ability to work on own initiative and meet tight deadlines