Team Leader – Mobile Phone Repairs

JOB PURPOSE The job incumbent will be required to efficiently manage the Hand Held Phones (HHP) department to ensure that repairs are done to the highest standards. MAIN RESPONSIBILITIES • Plan, organize, monitor and optimize the operations of Hand Held Phones (HHP) department • Prioritize a ...

JOB PURPOSE
The job incumbent will be required to efficiently manage the Hand Held Phones (HHP) department to ensure that repairs are done to the highest standards.
MAIN RESPONSIBILITIES
• Plan, organize, monitor and optimize the operations of Hand Held Phones (HHP) department
• Prioritize and delegate adequate resources to identified tasks/repairs to ensure high level of customer satisfaction
• Ensure that repairs are done to the desired standard
• Be available to discuss and resolve technical issues with other technical staff as necessary
• Ensure that appropriate spare parts are ordered within set deadlines and maintain the minimum required quantities
• Closely monitor the ageing of spare parts and the pass through time of finished products
• Keep abreast of key technical developments and innovations within the industry and encouraging team members to do same
• Act as a technical mentor/coach to the team of technicians
• Ensure that technical and service team members are achieving their daily KPIs
• Identify training needs of subordinate staff and organize relative training accordingly to develop the technical competence of team members
PROFILE
• Candidate must possess at least a Vocational Diploma or Bachelor's Degree in Engineering (Electrical/Electronic) or equivalent.
• A minimum of 4 years’ experience in this field of activity
• Strong communication, leadership and organizational skills
• Ability to manage and organize a team of technical and service staff
• Able to travel overseas for short periods of time
• Holder of a valid driving license