Team Leader
Operations Management to ensure the smooth running of daily operational requirements
People Management including motivating team members towards a common goal and planning follow up and evaluation of team members performance objectives
Performance Management i.e. aligning operations KPIs towards company’s objectives
Interface Management including customers and internal and external entities and partners
To act as an operational point of contact on support service for customer/global business owner contacts
To ensure excellent customer service at all point in time while interfacing with customers/ global business owners
To ensure excellent quality of service as per SLAs for customer and KPIs for LoB
To work with team members to provide support and assistance to team members in their daily work
Requirements
Package:
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