Support Technical Cisco CCNA

MyJob is looking for one of his client a Support Technical Cisco CCNA

RESPONSIBILITIES :
• Level 2 Support: analysis, anomaly handling, incident resolution, follow-up and closing 
• Identify and map out the functional improvements requested by users 
• Diagnose and correct malfunctions reported by users 
• Integrate new components while respecting pre-defined norms and standards 
• Ensure preventative maintenance 
• Develop and install updates 
• Create technical documents (technical architecture file, technical and functional specifications) Collection of technical and functional data 
• Install and configure Cisco solution: validation of prerequisites, installation of Cisco on the servers, technical configuration (recovery of information on the server, the architecture,...) 
• Configure the functions (creation of the organisations, roles, users; assignment of access rights and connection tests) 
• Train the client (preparation of the training materials, training of technical administrators and users (supervisors), creation of an installation and exploitation manual) 
• Establish technical and functional acceptance for the implemented applications (Tests followed by validation of the proper functioning of the solution) 
• Production launch

CANDIDATE PROFILE :
- Minimum CCNA 
- At least 3 years of experience at a similar post 
- Good communication skills