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Spa Therapist

  • Savanne
  • Negotiable
  • Permanent
  • Added 22/06/2017 
  • Closing 22/07/2017

• HSC level or equivalent, professional training and professional experience • Recognised qualification in Aesthetics and Massage Therapy • 2 - 3 years working experience at Reception in a Hotel Spa Environment

 

  • Supervise the quality of the service offered to guests
  • Regularly checks if clients have any additional needs and checks for satisfaction
  • Handle customer complaints efficiently and reports to his/her superior
  • Converse with guests to obtain feedback and suggestions for improvement
  • Provide efficient products advices to guests after treatments or at any request from the guest,
  • Properly handle all products, materials and equipment to avoid breakages and wastage
  • Participate in inventories
  • Encourage upselling
  • Supervise attendance of therapists and ensure that there is complete coverage at all times during the shift
  • Makes inventory of materials and equipment for stock control
  • Involve in all marketing operations
  • Ensure respective TMs are operating as per Quality Management System
  • Ensure respective TMs are operating as per S&H regulations and policies
  • Help therapists in their duties
  • Ensure cleanliness of furniture, fixtures and equipments in Spa
  • Ensure duties and responsibilities’ of Spa manager and Assistant Spa manager during their absence towards his/her team
  • Studies and evaluates Spa operations and suggests improvements
  • Supervise all the specific maintenance/cleaning and set up of materials and all Spa areas.
  • Ensure reception responsibilities in the absence of Receptionist / Spa Manager (invoices, consultations, reports, inventories…)
 
 

Heritage Le Telfair Golf & Wellness Resort

Heritage Le Telfair Golf & Wellness Resort

 
  • B9, Coastal Road, Bel Ombre, Mauritius, Bel Ombre, Mauritius

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