• Has 2 to 3 years of relevant experience in the Spa in a luxury hotel
• Excellent guest relations and management skills
• Possesses excellent computer skills, working knowledge of PMS like Spa Soft, Opera and Training Skills
- Is directly responsible for the day to day key processes in his/her area of work
- Assists his/her supervisor in executing the day to day operational requirements
- Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
- Attends all scheduled training sessions
- Actively offers operational, employee and customer (internal and external) related feedback to management
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
- Adheres to the hotel's code of conduct and grooming & hygiene standards
- Is seen as working hands-on, assists colleagues in crunch times.
- Actively participates in briefings and meetings; facilitates communication between employees and management
- Maintains a clean and orderly work area and promotes a safe working environment
- Performs any additional duties as assigned.