The Spa Receptionist is responsible for providing guest services regarding aspects of the spa front desk.
Greeting guests with direct eye contact and a smile, welcoming them to YUJ SPA
Make guest reservations for spa services
Enroll guests in special programs or memberships
Answer telephones in 3 rings and provide proper response (appointment booking, answer
Receive payments for goods and services and properly account for all transactions and monies.
Reconcile daily sales, deposits and receipts as outlined in Standard Operating Procedures and
Communicate and inform colleagues of any and all pertinent information throughout shift and
at shift close.
Handle and assist as needed with guest recovery and issues. Respond with management as
Maintain facility by checking equipment, refreshing linen, light cleaning, maintain retail
inventory on display
Ensure proper coverage of desk when it is necessary to leave area
Assist as needed with lifting and storing equipment, product displays and preparing for special
Customer Service experience, preferably in a spa environment
Previous cash handling experience
Excellent communication, customer service skills and work ethic
Proficient in appropriate computer skills and office equipment
Ability to handle multiple tasks simultaneously
Ability to explain services and products to guests
Retail Sales experience and skills
Work assigned schedules
Professional manner and appearance
Excellent verbal and written skills