Software Support Analyst
- Port Louis
- Not disclosed
- Permanent
- Added 13/06/2017
- Closing 13/07/2017
ABC Motors Co Ltd is looking for a Software Analyst to investigate problems to identify root causes and provide assistance, advice and solutions (Operating system, application malfunctioning) for proper functioning of all software related issues.
- Handle software related requests for assistance
- Troubleshoot software and identify root causes
- Analyse software related issues and proposed required solutions
- Create and run through test plans scenarios based on software requirements
- Fix software problems and test solutions prior implementation
- Document software support activities thoroughly
- Review work log, customer feedback with superiors and act on opportunities for improvement
- Coordinate IT Help Desk Advisors for software related incidents