Service Coordinator (Automobile Industry)

Leal & Co Ltd is actually looking for a Service Coordinator.

MAIN FUNCTIONS:

-        To coordinate activities pertaining to vehicles coming from Pailles and ensure proper, smooth, accurate and timely follow up till completion of repairs.

-        To ensure a smooth, accurate and timely flow of communication between customers and Workshop.

RESPONSIBILITIES:  

-        To issue service orders for all Vehicles entering the Workshop

-        To handle customers’ requests and complaints before the Job Card is sent to Workshop

-        To maintain close communication with the Service Advisors on repairs status

-        To forward authorizations of repairs and survey reports to the Spare Parts Department

-        To obtain timely approval from customers

-        To perform timely follow-up of all works in progress until the delivery of vehicles

-        To physically verify the status of vehicles in the Workshop

-        To ensure the timely delivery of vehicles at Pailles

EXPERIENCE:   

-        At least SC

-        At least 5 years’ experience in an After Sales Service within the automobile Industry

-        A knowledge in Paint and Panel repairs would be a plus

COMPETENCIES & SKILLS:

-        Strong interpersonal relationship abilities

-        Distinctive Customer and Service orientation

-        Confident Manner

-        Excellent communication, self-confidence, and time management

-        High self-drive and motivation to achieve results