To man the agency counter Follow-up on confirmations and reservations of airline bookings
RESPONSIBILITIES:
-To man the agency in an effective manner by coordinating travel arrangements and dealing with complaints from customers.
- Follow up on confirmations and reservations with a view to maximise sales for the agency
- To train Junior Travel Consultant, plan and manage trips and special projects
- To act as sales facilitator for Comptoir du Monde Ltd at all times
-To be up to date on the airline regulations, current affairs and daily price market
- To assist Comptoir du Monde Ltd in their sales effort in a proactive manner with the highest level of service, courtesy and professionalism
- To assist customers on travel information such as visa and health fomalities
- To keep customers up to date and informs them about the trip
- To attend to enquiries and reservations from customers; to prepare quotations as per standards in a timely manner and to liaise with all airlines to clear waitlists, update queries, firm-up reservations, etc
- To provide the best available fares in the clients' interest
- To keep client profiles and be familiar with any special needs, requests and any frequent flyer rewards that have been accrued.
- To prepare weekly sales reports for management
- Process refund and do follow up accordingly
- Attend to reservations and ciunter duties such as airline ticketing, hotel accomodations, transfers, handle travel insurance and car rentals for the clients and issue couchers for the auxiliary services
- Do online bookings for holidays packages using IT skills
EXPERIENCE & Qualifications:
- Diploma in IATA
- Computer literate and well conversant with Amadeus
- Be able to work under pressure
- Willing to work odd hours
- Good interpersonal and communication skills in English and French
- Well organised and disciplined