Sales Assistant - Cascavelle Store

Greet, smile and acknowledge customers Attend to customers quickly and effectively Handle customer questions and queries effectively Ensure correct pricing of merchandise

RESPONSIBILITIES
•Demonstrates customer service (Customer)
• Greet, smile and acknowledge customers
• Display a friendly and helpful attitude when interacting with customers
• Identify customer needs in order to provide optimal service
• Attend to customers quickly and effectively
• Takes responsibility for serving the customer and finding solutions to the customer’s queries
• Handle customer questions and queries effectively
• Deal with customer complaints, requests, and queries quickly and efficiently
• Approach all customers and offer assistance in the department.
Applying selling skills (Cross Selling & Service)
• Meets customers’ needs and expectations by listening to and advising customers
• Offer alternatives if merchandise not available and or sizes not available
• Achievement of sales and unit targets
•Demonstrates product knowledge and standards (Knowledge)
• Implement gridding and rack alignment in accordance with store guide.
• Know what new lines and promotions have come into their department.
• Know what special events are happening in store
• Advise customers according to their lifestyle and segmentation and identify location of products in their department and where in the stockroom
•Adheres to shop keeping disciplines (Presentation)
• Ensures the store readiness for trade
• Maintain hygienic, safe and clean sales floor.
• Ensures there is sufficient consumables throughout the day
• Support the implementation of loss and control measures.
•Minimise Shrinkage (Knowledge)
• Effective management of stock losses
• Ensure buddy systems is in place in your area
• Reporting acts of dishonesty related to shrinkage and fraud to your line manager
• Awareness & report suspicious individuals in your area to security or management
• Understands and apply all red flag processes and policies and procedures
• Ensure correct pricing of merchandise
• Identify and manage shrinkage hotspots in their departments
• Ensure strict controls in place at fitting room area
•Demonstrates personal leadership (Leadership)
• Demonstrates self-discipline with regards to attendance, dress code, hygiene and timekeeping
• Attends/is informed of the game plan/team meeting to know the days focus
EXPERIENCE
• Will be beneficial.
SALARY
• Communicated during interview.