Room service supervisor

The primary responsibility of the Room Service Supervisor is to ensure quality service 24 hours a day, to the patients by leading and motivating the staffs.

What you will be doing:

· Coach and train subordinates.

· Plan, assign, and monitor duties.

· Ensure that all in-suite deliveries are made according to timeframes set

· Ensure that the guests are provided with efficient and professional service.

· Maintain food presentation and temperature control of all orders.

· Train all room service personnel to answer the Room Service phone promptly and according to company standards.

· Ensure that adequate supplies are provided within the station to enable smooth, prompt and professional service at all times.

· Ensure that all suites/decks are clear of dirty trays.

· Ensure that assigned section is ready for service on time.

· Exhibit the company service culture, by being polite, courteous, and accommodating at all times.

What are we looking for:

· Strong leadership and organization skills.

· Team player.

· Open minded and flexible.

· Well-groomed and neat in appearance.

· Ability to deal professionally with guest complaints.

· Must be cost and quality conscious.

· Minimum High School Certificate or Diploma in Hospitality Management.

· Minimum of 3 years’ experience (Equivalent combination of education and experience)

· Knowledge of Microsoft programs to include but not limited to, Outlook, Word, Excel, and Power Point