Reservations Assistant

To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.

Job Description & Key Responsibilities:

•  To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.

Duties & Responsibilities: 

• Process all reservation requests, changes, and cancellations in a prompt and courteous manner;

• Identify guest’s reservation needs, determine appropriate room type, and verify availability of room type and rate;

• Provide best options for accommodations – arranging all services for guests and serve as point of contact;

• To prepare statistics reports on room occupancy, average room rate amongst others;

• To ensure that all Reservations correspondence is filed correctly and forwarded to Rooms Division Manager in a timely and organised manner.

Professional Experience & Requirements:

* Age: 21-29 years;

* Qualification:   Higher School Certificate

* Experience: at least 1-2 years of prior experience in similar role in hotel environment

* Personality: Positive attitude, charming, analytically capable

* Language: Excellent command of oral and written English & French

* Information Technology: Sound knowledge of Microsoft Office tools, knowledge of Opera is desirable;

* Others: Ability to suggestively sell and up-sell package; availability to work on flexible shifts between/ from 8.00 a.m. to 8.00 p.m.