Reservation Consultant

Reservation Consultant for the Indian Market Cluster

Take stock of requests / bookings/ Quotes received from Tour Operators, direct customers and/or from any other source , for the Indian market

*Requests would be for both FIT & Small Groups

*Dispatching of emails among the team ensuring that the workload is distributed equitably

*Ensure that responses are on time, acknowledged with proper follow-up

*Keep Market Leader in the loop, early morning, re number of requests/bookings/quotes received and being dealt with.
*At mid-day to check status of the work of the team, report to Market Leader and ensure that all requests are dealt with the same day

*Respond to queries received from Tour Operators by email,  skype and/or Phone as per defined procedures

*Liaise with suppliers on a daily basis, for services such as; Accommodation, Transportations, excursions, weddings, golf and any other service which is requested by the customer

*Input & update confirmed bookings on the Reservation’s Booking System, for maintenance  of customer’s database, reservations and billing purposes

*Issue pro-forma  invoices for all bookings which are confirmed - For Tour Operators who have a ‘Pre-payment’ agreement, to follow-up and close monitoring of payments as per procedures, in relationship with our Business Support Team

*Issue booking vouchers for our Tour Operators, as soon as payment is received.
*Issue supplier’s vouchers for our suppliers as soon as the bookings are confirmed and finalized

*Deal with supplier’s contracts and special offers for Tour operators

*Do profiling of the customer and upsell services, whenever required

*Manage room inventory / stop sales for the Indian Market
*Work-on packages for the Indian Market for the contractual year as and when required under the Supervision of the Market Leader

*Update the existing packages whenever the rates change and/or special offers are sent under the Supervision of the Market Leader

*Any other business related to reservation activities

*Perform any other cognate duties as may be assigned

Must have at least 2 years’ experience at Reservations level and have a good knowledge of the Market

*Must be reactive and be able to respond to customer’s queries promptly

*Must be able to work in a team and be multi-tasked

*Must be flexible and able to work odd hours whenever required especially in high & peak season

*Must be well-organized and have good time management skills

*Must have excellent communication skills: Oral & written in English and French.  Third language will be an advantage

*Must be computer literate

*Must be dynamic, creative and ready to go the extra- mile

*Must have a positive attitude