To ensure the reservations are input correctly with the right standard and calculated rate for the period (based on contracted rate sheets) on the PMS (Property Management System) on a daily basis
Duties and Responsibilities:
- Prepare the Monthly Forecast and send to all concerned department by email
- Follow up on no shows and pending issues if any
- Check all traces for reservation department and action where necessary
- Answer phone calls about reservation queries
- Confirm bookings received by email and by fax within 24 hours using the standard format
- Follow up on payments from Tour Operators who are on prepayment basis with the hotel
- Add all confirmed bookings on Fidelio system
- Monitor Group bookings on Block
- Screen rate check report and amend where necessary – especially bookings on Free Night Offers
- Verify next day arrivals and reconfirm transfers and arrival flight details with respective Ground Handlers
- Do filling for the day
- Ensures that standard procedures for all reservation issues are in place and periodically updated