Reservation Agent (06392)
- Black River
- 10,000 - 20,000
- Permanent
- Added 11/05/2017
- Closing 10/06/2017
Alentaris is a Recruitment and HR consulting agency assisting organisations in meeting today’s complex human capital challenges by providing integrated solutions. Our client is in the tourism.
Responsibilities
- Respond to telephone calls, to emails and voicemails;
- Assists guest in booking reservation, by providing superior property knowledge;
- Handles online and OTA bookings;
- Audits on QPM for reservations accuracy;
- Deals with special requests, coding issues and billing requirements;
- Monitoring of pick up and cancellations;
- Reviews group pick up, assists in ensuring proper availability;
- Ensure follow up on prepayment to be received before arrival of guests;
- Answer to telephone and assists internal and external guests with requests.
Profile:
- HSC
- 2 years of experience in hotel industry with good knowledge of reservation process
- Flexible, organised and customer focus