Receptionist

Receptionist

DUTIES AND RESPONSIBILITIES:

• Undertake front of house duties and attend to the needs of guests to ensure a good customer service experience. 
• Build a good rapport with all guests and resolve any complaints/issues to maintain high quality customer service. 
• Deal with guest requests to ensure a comfortable and pleasant stay. 
• Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible. 
• Responsible for accurate and efficient accounts and guest billing processes.
• Attend general enquiries received by phone & e-mails. 
• Undertake general office duties, including correspondence, filing and switchboard, to ensure the smooth running of the reception area. 
• Ensure that all reservations and cancellations are processed efficiently. 

CANDIDATE PROFILE: 

• School Certificate
• Experience in night audit is compuslory
• Good customer service
• Excellent communication and good planning skills
• Able to work flexible hours
• Empathic skills
• Optimistic and upbeat attitude
• Genuine personal warmth
• Team oriented