Receptionist

Call Handling Experience in Word Excel, Power Point Experience in Hospitality Field

Take part in training and implement accordingly
Keep superior informed about all unusual matters concerning any plans affecting his/her area
Handle all incoming, outgoing calls
Follow-up on all Guests requests and complaints and provide feedback
Assist Guest in dealing with foreign currencies
Ensure proper delivery of all messages to Guests through porters
Arrange with porter for collection of luggages upon departure of Guests
Arrange whenever necessary, transport for Guests to airport
Prepare check-in & check out procedure for all guests
Keep Guests updated on all relevant information
Operate the telephone system
Prepare guest’s invoice and receive payment for settlement of accounts before checkout
Prepare daily statement of revenue and submits cash together with all relevant documentation to night auditor
Handle cash float and keep records of all transactions with respect to the central safe
Ensure that all telephone charge slips are transmitted to cashier
Follow-up of all procedures
Transfer information from registration cards to system and classify them

Heritage Awali Golf & Spa Resort