Receptionist

Responsible for a smooth check-in and check-out at the Front Desk ensuring a high standard of customer service. Provides efficient and friendly service throughout the customers’ stay always maximizing the hotel’s revenue.

DUTIES AND RESPONSIBILITIES

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management.

• Present a smiling and welcoming personality to the guest at all times.
• Prompt greeting of any customer approaching the Front Desk.
• Requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained.
• Ensure a high level of liaison is maintained between Front Office and all other departments within the hotel.
• Ensure the system details go conform according to system and reservation documents.
• Bring any discrepancies to the superior’s attention.
• Prepare the arriving guest documents for filing.
• File documents in the folio cabinet in correct room number order.
• Handle foreign exchange according to company’s credit policy and procedures.
• Ensure that all transactions are processed in the hotel system.

JOB REQUIREMENTS

• A minimum of  1 year experience in the hospitality industry on a similar position
• Experience working in top of the range large luxury resorts of over 180 rooms with refined services for the discerning and demanding traveler.
• SC Holder or equivalent
• Fluent in English and French, both verbal and written
• Any additional language (German, Chinese, etc) will be an advantage.