Receptionist

The Receptionist’s responsibility is to attend visitors and deal with queries on the phone, email and face-to-face. This job also involves providing information regarding the organisation to the general public, clients and customers.

Essential Functions

•	Interfacing with external parties
o	Welcome visitors, in person or on the telephone; answering or referring queries
o	Additional duties include filing, sorting, mail distribution, and completing special projects
o	Assist with ad-hoc projects
o	Take messages
o	Route correspondence
o	
•	Administrative
o	Produce reports, presentations and briefs
o	Develop and carry out an efficient documentation and filing system
o	Research, prioritise, and follow up on incoming issues and concerns addressed to the MD, including those of a sensitive or confidential nature. 
o	Responsible for the management of the Receptionist / Facilities Officer.
o	Organisation of workshops and meetings
o	Effective management of filing systems – both electronic and paper.
•	Facilities & Supplies

Educational / Skill / Experience Requirements

• Educational
  • A-Levels are the minimum requirements; additional relevant qualifications will be an advantage.
• Skill & Experience
  • Minimum experience of 3 years in this position
  • Proven receptionist experience
  • Flexibility and adaptability
  • Customer service orientation
  • Outstanding telephone skills – experience of dealing tactfully with internal and external contacts at all levels
  • Excellent PC skills (MS Word, Excel, PowerPoint)
  • Ability to multitask and prioritise daily workload
  • High level verbal and written communications skills (English and French)
  • Proven track record of ability to juggle conflicting demands and priorities
  • Knowledge of clerical and administrative procedures and systems such as filing and record keeping
  • Attention to detail and accuracy
  • Ability to work under pressure.