Quality Coordinator
- Riviere du Rempart
- Negotiable
- Permanent
- Added 24/05/2017
- Closing 31/05/2017
Adecco is an International HR and Consultancy firm.
Our client, in the leisure and hospitality sector, is looking for a Quality Coordinator.
Our client, in the leisure and hospitality sector, is looking for a Quality Coordinator.
The successful candidate will assist the Manager-Quality in the setting up and maintenance of a quality/sustainable development culture in the group and coordinate the quality functions in several hotels simultaneously.
Main responsibilities:
- To implement the Resorts standards and ensure adherence to these standards at all times.
- To conduct internal quality audits.
- To maintain and update the processes and the SOPs in hotels.
- To compile monthly guest satisfaction questionnaire (GSQ) and do regular follow up on comments and results of the findings of GSQ analysis.
- To coordinate and maintain the Environment Management System of the Resort.
- To produce periodical reports as per request from the Manager- Quality.
- Under the guidance of the Manager-Quality, to develop training modules and deliver training to team members.
- To work closely with the Quality/Environmental Champion of each hotel on various projects.
Qualification:
- Holder of a Degree/Diploma in Hospitality Management and/or Quality Management.
- Working experience in a hotel environment would be an advantage.
Candidate profile:
- Good knowledge of quality terms and concepts
- Familiar with Environmental Management System and Sustainable Development
- Possesses a good communication skills
- Shows leadership skills
- Is dynamic and flexible
- Has an eye for details
- Ability to work under pressure
- Ability to work and master quality concepts (e.g. Procedures, Standards, Guest feedbacks, etc…)