Porter

Responsibilities:

• Informs of guest arrivals;

• Prepares “mise-en-place” of cold towels;

• Opens doors of vehicle upon guest arrivals at the hotel;

• Delivers fax, mail, email and messages as instructed;

• Controls taxis request towards service outlets as and when requested;

• Checks with Reception if keys have been returned and guest account settled before guests’ departure;

• Unload guest’s luggage from vehicle and fills-in and attaches luggage tags for identification;

• Delivers luggage to guest’s room and collects guest’s luggage from his room on departure;

• Keeps record and is responsible for all luggage and other item kept in luggage room or luggage store;

• Help carry luggage during guests stay and room change;

• Keeps luggage trolley in good running condition;

• Cleans and sweeps the lobby area and luggage room to ensure cleanliness and tidiness at all times;

• Performs the deep cleaning of luggage room and front office area when requested.

Experience required:

1-2 years in a similar position

Other skills:

• High levels of integrity;

• Strong communication skills;

• Willingness to work during odd hours, weekends as well as public holidays;

• A clean certificate of character is a must.