Outlet Assistant Manager

Assist the Outlet Manager in the respective outlet.

1. Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assists in taking and serving orders
2. Maximizes revenue by effective table management; plans for additional resources during high volume periods
3. Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records
4. Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products
5. Plans and executes events; proposes menus and wine recommendations to event organizers
6. Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur
7. Is seen as actively developing his/her culinary and wine knowledge; Conducts regular food and wine tastings for employees; instils excitement and passion for international cuisines and wines in his/her team
8. Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification
9. Performs pre- and post service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers
10. Ensures all resources for an efficient operation are in place; takes routine inventories and re-orders operating supplies when necessary
11. Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented
12. Assists the department head in sales and marketing activities, conducts and evaluates routine sales analysis and competitive pricing surveys; keeps abreast of F&B trends and new developments in the market
13. Ensures adherence to cashiering and control procedures; maintains a 'clean' POS database