Office365 Support Associate

Skill: Microsoft Office365 Administration (candidate should have more experience into Technical side)

Accenture - Office365 Support Associate

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career

Job Description:

• Technical intervention on client workstation (PC, tablet and mobile)
• Worked on Exchange Server 2010 and Active Directory
• Worked on setting up complete Office365 package (Exchange Mail, Skype for Business and OneDrive Enterprise), would definitely be an advantage in upgrading Office 2007/2010 to Office2013/2016.
• Creation of user mailbox, shared mailbox and add license to account through Office365 Cloud Administration.
• Should be customer facing with excellent analytical, technical and communication skills by phone or instant messaging.
• Troubleshooting through logs.

Qualification: 

• Any related degree course

 Work Experience: 

• 1-3 years of relevant experience in Microsoft Office365 

 Other Requirements:    

• Thorough knowledge in creation of account on Office365 console or Exchange Server.
• Should have been involved in troubleshooting N1/N2 level of applications of Office365 on Web part and on client workstation.
• Would definitely an advantage in user has an exposure in troubleshooting Lync/Skype for Business, Outlook 2010/2013/2016, OneDrive Business.
• Should have a decent exposure to Office365, Exchange Server and Active Directory.
• Should have experience in deploying Office365 account or Administrating the Exchange part.
• Should have knowledge in troubleshooting tools for Office365.
• Have a significate knowledge in error messages of NDR (Non Delivery Report).
• Must have ability to work and to face customer independently.
• Must have Good communication, analytical, technical and logical thinking.
• Ability to open ticket to Microsoft for escalation.

Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.