Managed Mobility Services - Specialist

Managed Mobility Services - Specialist

 Job Content

Act as a first line of support (both L1 commercial and L1 technical) to Multinationals for all mobility services including Telecom Expense Management, Machine to machine and Mobile Device Management

Provide direct customer support activities (including customer facing calls, presentations, emails and through customer portal)

Make in depth investigation on all the customer reports in case of anomalies and take appropriate actions to provide complete and accurate reports to customer

Carry out specialized tasks as may be assigned by dedicated units including backoffice duties

Collaborate and contribute to specific projects (new activity set up) and specific customer-related projects

 Requirements:

Degree/Equivalent in Information/Communication technologies or related field

OR more than 2 years’ experience working in mobility services

Flexible working hours (odd hours, night shift system for 24hrs/7days activity).

Excellent organizational and planning skills

Excellent communication and decision making skills

Excellent time management skills

Excellent Customer-oriented attitude

Excellent problem solving and analytical skills