Managed Mobility Services - Specialist
Job Content
Act as a first line of support (both L1 commercial and L1 technical) to Multinationals for all mobility services including Telecom Expense Management, Machine to machine and Mobile Device Management
Provide direct customer support activities (including customer facing calls, presentations, emails and through customer portal)
Make in depth investigation on all the customer reports in case of anomalies and take appropriate actions to provide complete and accurate reports to customer
Carry out specialized tasks as may be assigned by dedicated units including backoffice duties
Collaborate and contribute to specific projects (new activity set up) and specific customer-related projects
Requirements:
Degree/Equivalent in Information/Communication technologies or related field
OR more than 2 years’ experience working in mobility services
Flexible working hours (odd hours, night shift system for 24hrs/7days activity).
Excellent organizational and planning skills
Excellent communication and decision making skills
Excellent time management skills
Excellent Customer-oriented attitude
Excellent problem solving and analytical skills
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