Language Coach (French) / Formateur Linguistique

Language coach, to upgrade linguistic skills of our staff members. Elaborate training as per customer needs and management requirements.

Key Responsibilities:

Identify and assess current and future training needs through customer feedbacks, ticketing tools, performance audits results, consultation with line managers

Draw an overall and / or individualized training and development plan that addresses needs and expectations

Deploy a variety of training methods that will enrich customer interactions of teams by phone / mails / video conferences

Participate and contribute to effective induction and orientation sessions

Monitor and evaluate training program’s effectiveness, success periodically and report on them to line and departmental managers

Provide opportunities for ongoing development

Resolve any specific problems and tailor programs as necessary

Maintain a keen understanding of training trends, developments and best practices

Devising individual learning plans

Producing training materials for in-house courses

Monitoring and reviewing progress of employees through questionnaires and discussions with managers

Ensuring that statutory training requirements are met;

Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment

Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;

Keeping up to date with soft skills developments in training by attending relevant courses, following and participate in appropriate groups on internal social networks, and going to meetings

Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages

Researching new technologies and methodologies in workplace learning and presenting this research.

Requirements;

Degree in one of the following fields;

• Business and related areas;

• Psychology

• Information technology

• Human Resources

• Any other related

• ITIL V3 Foundation (optional)

• Certified from any other professional body (optional

Excellent communication

Excellent spoke and written french

Previous  experience in Call center

Previous  expereince as Language Coach (Formateur)

Sound knowledge in Customer facing matters

Leadership and motivational abilities may boost application of candidates