It System Support

QUALIFICATIONS REQUIRED :- • Higher School Certificate or equivalent • Diploma or Bachelor Degree in Information Technology/Computer Sciences/Information System • Preferred Professional Certification: Microsoft Certified System Engineer (MCSE) EXPERIENCE/KNOWLEDGE REQUIRED: • 3 years’ experie ...

QUALIFICATIONS REQUIRED :-
• Higher School Certificate or equivalent
• Diploma or Bachelor Degree in Information Technology/Computer Sciences/Information System
• Preferred Professional Certification: Microsoft Certified System Engineer (MCSE)
EXPERIENCE/KNOWLEDGE REQUIRED:
• 3 years’ experience in similar field
• Fluent in French and English, both written and spoken
• Experience in troubleshooting networks problems
• In-depth knowledge of Networking (LAN/WAN) and computer configuration
• Demonstrable experience of using computer machines (hardware), Operating System (Windows XP, 7, Vista) and Windows Server (2003/2008)
• Ability to make back up software, updating Antivirus software, monitor and follow up of data & computer security
• Ability to identify and diagnose problems with very little information
MAIN DUTIES :-
• Implements, configures and maintenance of application software including Operating System, Hardware devices, peripherals, network devices, electronic data entry devices
• Give support to computer users for application software
• Ensure control access on Internet, LAN or Servers
• Assists in the management of ERP solutions (WINHMS) implemented by Head Office
• Ensure strict adherence to IT policies and protocols for computer users
• Troubleshoots system and diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person
• Setting up new users’ accounts and profiles and dealing with password issues
• Ensure that appropriate rights is being given to users and assigned magnetic cards to billing users
• Replaces parts as required
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Administration of Uninterrupted Power Supply devices
• Administration of, including daily Backup, Log on User account maintenance, password maintenance, policy maintenance, malware (including Virus & Spyware) control & update patch files
• Following diagrams and written instructions to repair a fault or set up a system (for the South)
• Performs any administrative tasks as may be assigned by the Manager (for the South)