IT TRAINEE

The role of the IT Trainee is to Help our IT helpdesk reducing their workload by taking ownership of their administrative and redundant tasks.

• Respond promptly to incoming requests and reports from the client via tickets, phone or email

• Open tracking tickets for Service Requests, Incidents and Problems

• Provide first response to customer interaction

• Undertake an initial assessment of incoming events, answer and resolve them as 1st level support where applicable or assign tickets to the appropriate person or team.

• Ensure follow up of tickets, interact with various teams to make sure all deadlines are met.

• Assist the IT department with administrative tasks.

• Responsible for timely handling of requests for ‘Onboarding ’ and ‘Offboarding’ of users

• Daily verification of backup

• Assist in the documentation of processes, procedures, technical specifications and work instructions as per established standards.

• Install, configure and test new workstations, peripheral equipment and software.

• Provide basic support, preventive maintenance and follow up of IT equipment.

• Inventory Follow up and reconciliation

• Follow up of software licences