IT Support Officer

The job incumbent's role is to monitor and maintain the computer systems and networks of the organisation. He/She will also be required to provide technical support to end user computers, installing and configure computer systems, diagnose hardware and software faults.

Responsibilities

• Install and maintain network hardware and software, analyze problems, and monitor networks to ensure their availability to users
• Provide technical support to end-users regarding computer hardware and software
• Installing and basic configuration network switches and routers
• Troubleshoot and solve TCP/IP network problems, in all showrooms
• Managing back up of servers
• Train users in various software applications and network-related procedures
• Troubleshoot problems reported by users and make recommendations for future system upgrades
• Install and configure Symantec clients on computers and servers
• Configure and maintain user login accounts and email accounts
• Maintain records of software licenses and hardware

Profile

• Degree in Information Technology
• Network + and A+ hardware qualifications
• Able to work on Windows server Active directory
• Able to do network cablings, using Cat 5E and Cat 6 standard
• Proficient in MS Office applications
• Proactive and solutions driven

Benefits

• Health and Pension schemes
• 24hr Personal Accident Cover
• Staff Happiness Programs
• Company Doctor
• Incentives
• Staff Discount