IT Service Desk Consultant

RESPONSIBILITIES - Respond promptly to Customer Technical issues and assist through diligent research, reproduction and troubleshooting - Manage SLA and and proper escalation of issues - To provide continuous updates on progress of issues,until resolution. - Call customer for updates or further ...

RESPONSIBILITIES
- Respond promptly to Customer Technical issues and assist through diligent research, reproduction and troubleshooting
- Manage SLA and and proper escalation of issues
- To provide continuous updates on progress of issues,until resolution.
- Call customer for updates or further information where necessary
- Follow up internally with technical team member to keep the momentum going.
- To be able to support and maintain existing system

SKILLS/EXPERIENCE
- Familiarity with 24x7 IT service desk functions
- Basic knowledge of standard server issue,e-commerce site functions
- Knowledge of basic Unix/Linux commands and functions would be of advantage.
- Any experience with JS/CSS/HTML would be of added advantage but not mandatory.
- Attention to details and ability to handle sensitive matters is must requirement.

PROFILE
- Self-motivated with good team spirit
- Outgoing personality with great inter-personal skills
- Good communication skills, verbal and written in English
- Fast learner and knack for learning and exploring new technologies
- Perform other duties and responsibilities related to job
- Position required to work in a Shift based working environment, including weekends also