• Diploma-level qualification in the IT stream with strong technical background and networking skills.
• A minimum of 3 years of relevant experience in IT field of a Hotel of similar standard.
• Possesses excellent English, maths and Good written and verbal communication skills.
- To provide Administration services, including:
- contribution to technology capital & operating budgets,
- communication point for technology issues.
- To provide Server infrastructure management, including:
- to assist in the planning & design of the server infrastructure,
- to assist in capacity planning,
- to assist in performance monitoring,
- to assist in operating system upgrades and/or patches,
- to assist in trouble-shooting & restoration of services,
- to assist in system backup & recovery procedures,
- to assist in regular backup and integrity checks,
- to assist in virus protection management.
- To provide network infrastructure management, including:
- to assist in planning & design of the network infrastructure,
- to assist in capacity planning (future growth),
- to assist in implementation of the devices,
- to assist in trouble-shooting and restoration of service,
- to assist in management of 3rd party vendors.
- To provide desk-side support services, including:
- service outage diagnosis,
- desktop restoration / repair,
- coordination of repair through 3rd party vendors,
- troubleshooting & restoration of service,
- virus protection management.
- To provide Systems Administration, including:
- the creation of and maintenance user/group accounts,
- user configuration,
- trouble-shooting access problems,
- completion of on-site documentation.
- To provide high levels of service and support as per contracted Service Level Agreement (SLA).
- To participate in property level, corporate-initiated technology implementations.
- To maintain & promote Four Seasons core technology standards.
- To maintain technology ‘best practices’ in respect to property systems.
- Assist in the co-ordination of new acquisitions, openings and major projects as required.
- To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems
- Provide 24/7 support for mission critical systems.
13.To perform any other duties and tasks as assigned.