IT Executive

We are looking for an enthusiastic and dynamic IT professional to join our company.

Candidate profile:

• Excellent communication skills in English & French – written and spoken
• Excellent troubleshooting skills ( Good IP and Network knowledge)
• Proactive and self-motivated and determined attitude
• Strong attention to detail
• Excellent interpersonal relationship skills
• Enable to work under pressure and multi-tasking
• Good Time Management and organisational skills
• Flexibility in work hours
• Previous experience in technical and operation IT is a must

Job profile :

• Welcome & Manage internal and external requests ( for incidents , change management and end-user support ) on phone / mail and ensure follow up
• Provide a professional first technical point of contact for the company
• Qualify all request received through internal tools
• Diagnose fault related cases by effectively utilising software diagnostics and other network / product utility programs
• Provide management updates as needed in order to meet performance objectives
• Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
• Perform technical escalations in line with company procedure
• Monitor systems , networks and products and deal with alerts & events as appropriate
• Perform IT intervention and preventive maintenance support as well as enhancing the company’s IT infrastructure to the most optimised approach
• Installing and configuring computer hardware Operating Systems and applications
• Good understanding of WAN and LAN connectivity
• To maintain the server up and running and to ensure proper data safety and storage
• To verify disc usage of shared folders
• To perform and update IT equipment inventory
• To maintain CCTV system and verify recording on server for safety reasons
• To provide assistance upon project as and when required
• To be well versed with Office 365 and operating systems of web based platform
• Liaising with partners  ( Suppliers / Emtel / Orange etc )