Head Waiter

Good Communication Skill - Fluent in English and French - 3rd Language would be an advantage Can easily manage a team of 4 and 5 person.

RESPONSIBILITIES
• Take part in training and implement accordingly
• Train and motivate subordinates for which he/she is responsible
• Discuss non-routine matters with Assistant Outlet Manager / Outlet Manager
• Ensure that discipline is maintained
• Supervise the quality of the service offered to guests
• Take guests’ order promptly and do the proper follow up
• Regularly checks if clients have any additional needs and checks for satisfaction
• Handle customer complaints efficiently and reports to his/her superior
• Converse with guests to obtain feedback and suggestions for improvement
• Properly handle all materials and equipment to avoid breakages
• Participate in inventories
• Present bill to guests and ensure that they are signed or paid and post same in WINhms
• Encourage upselling
• Follow-up on bill pending
• Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service)
• Ensure cleanliness of furniture, fixtures and equipments in respective section
• Welcome guests
• Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation
• Inform kitchen or bar about orders as soon as any food item or drink are ordered by guests
• Double check tray before serving guest to ensure food and beverages items tally with orders
• Report any technical anomalies to superiors for any repair

EXPERIENCE
• SC level or equivalent, professional training and experience
• At least 3 years work-related experience in F&B operation as waiter or 1 year as Chef de Rang
• Fluent both in English and French, a third language would be an advantage