HOUSEKEEPING SUPERVISOR

• Oversee the implementation of room standards and procedures. • Assist the Assistant HSK Manager in his daily tasks • Perform quality inspections • Lead a team of 7-8 employees

• • Prioritize VIP or difficult guests.

  • Liaise with Housekeeping Coordinator for guest and hotel requirements.

  • Co-ordinate special projects (e.g. stock inventories)

  • Manage all special requests made by guests.

  • Ensure consistency within the department.

  • Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these.

  • Supervise linen/guest supplies/chemical storage areas.

  • Maintain adequate stock levels.

  • Attends to VIP guest services and demands.

  ·        Complete stock-takes as required.

  • Conduct shift briefings to ensure hotel activities and operational requirements are known.

  • Report any maintenance request immediately to Housekeeping Coordinator and follow up for any delay to Chief Engineer.

  • Perform other duties and assignments as directed by the immediate Superior / Head of Department from time to time.