Guest Service Assistant

The Guest Service Assistant is responsible for a smooth check-in, provides efficient and friendly service throughout the guests’ stay and ensuring a high standard of customer service and welcomes guest or any visitor who comes at hotel in an elegant way and directs them properly.

DUTIES and RESPONSIBILITIES

• To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure.

• To organize guest’s reservation, arrivals, requests, in house stay, and departures.
• To follow up on guests issues.
• To ensure all customers’ requests are handle quickly and effectively
• Check registration cards to ensure that all details necessary have been recorded.
• Update all existing and new guests’ history files as and when new information arrives.
• Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action
• To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
• To organize on a weekly basis the invitation for the Management cocktail.
• To participate in all hotels visit when required
• To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve.
• To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.

JOB REQUIREMENTS

• Minimum 2 years’ experience as Guest Relation Officer/Guest Service Assistant.
• Diploma in Tourism Management or equivalent.
• Well-Groomed.
• Communicate effectively in English & French.
• Ability to work in a team and under pressure.
• Positive Attitude.