This job is expired
Guest Service Agent
- Mauritius
- Not disclosed
- Permanent
- Added 22/03/2017
- Closing 21/04/2017
Welcomes guests and takes care of them from their arrival through to departure Contributes to guests' permanent satisfaction by providing high quality services throughout their stay Helps meet the department's quantitative targets through his/her sales efforts"
Customer Relations
- Welcome guests as soon as they arrive with due care and attention
- Help encourage customer loyalty by developing friendly, personalised relationships
- Ensure that administrative procedures never take priority over guest relations
- Anticipate guests' needs and takes them into consideration
- Handle any guest complaints and/or remarks; provides a response as soon as possible
- Convey the brand and hotel image through his/her irreproachable attitude"
Professional techniques / Production
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures
- Inform guests about the formalities, any special conditions relating to their stay and the services available
- Handles phone calls
- Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
- Ensures that all guest documentation is available and up-to-date
- Depending on the type of hotel, may handle reservations outside the opening hours of the reservations department
- Promotes the hotel's range of services in order to increase sales
- Applies and actively supports the hotel's pricing policy in order to increase REVPAR
- Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs
- Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels."
Management and administration
- Respects procedures governing invoicing and cash operations
- Manages the cash under his/her responsibility
- May be asked to prepare and send reminder invoices to debtors
Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy
- Knows and applies the hotel's security regulations (in case of fire etc)
- Ensures the safety of people and property
- Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc) "
Skills
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Sales oriented
- Computer literate (Windows environment)
- Fluent in the national language, business English
Sofitel Mauritius L’Imperial Resort & Spa
- Wolmar, Flic en Flac, Mauritius
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